ABOUT US

Dilawri Group of Companies is Canada's largest automotive group, representing over 35 brands at more than 80 franchised dealerships. We are dedicated to providing exceptional customer service and fostering a culture of innovation and excellence. Join our team and become part of an organization that values people, performance, and community.

ABOUT THE ROLE

We are looking for a Receptionist/Warranty Clerk to join our team at Dilawri Group of Companies. The successful candidate is someone who is passionate about the automotive industry and eager to contribute to our growing team.

Key Responsibilities:

·      Responsible for answering and directing all incoming phone calls in a professional and courteous manner. Provides basic information about the dealership and the Dilawri Group in order to answer inquiries and to refer customers to the appropriate individual or department. 

·      Greets and assists customers arriving at the dealership. 

·      Maintains the cleanliness of the customer waiting lounge and ensure it is well stocked. 

·      Administrative duties such as record sales traffic, distribute schedules for Sales Representatives, updates telephone lists, updates vehicle inventory lists, take payments for service, parts and sales, and upload payments in CDK and Excel.

·      Reviews appointments and deliveries in CDK and One-Eighty program and maintains CRM alerts and customer maintenance.  

·      Accounting Duties

ABOUT YOU

·      Excellent phone etiquette and communication skills. Ability to handle a busy switchboard 

·      Excellent customer service skills and an ability to deal with people in a friendly and efficient manner. 

·      Must be computer literate with an ability to use a variety of programs and learn new ones easily. 

·      Attention to detail

What We Offer:

·         Competitive salary and benefits package

·         Opportunities for career growth and development

·         A support and inclusive work environment

·         On-site parking

If you are searching for an opportunity to grow your career while adding value to our team - this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

Dilawri Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.