Collision Repair Advisor

ABOUT US

At the Dilawri Group of Companies, we are proud to be Canada's largest automotive group, representing 80+ dealerships across the country. We are dedicated to providing exceptional customer service and fostering a culture of innovation and excellence. Join our team and be part of an organization that values people, performance, and community.

ABOUT THE ROLE

We are looking for a Collision Repair Advisor to join our team at Dilawri Collision Centre Calgary. The successful candidate is someone who is passionate about the automotive industry and eager to contribute to our growing team.

This is a salaried position with set hours, however, there may be additional time required outside of normal operating hours depending on shop production and in order to accommodate client requests.

Key Responsibilities:

• Greeting clients when they arrive and creating a legendary experience
• Qualifying related damages and unrelated damages
• Ensuring all repairs follow OEM repair guidelines
• Performing a walk around with the client to ensure accuracy of the repair
• Creating damage appraisals covering the extent of repairs needed
• Having Clear and concise communication between client and production teams
• Supporting production teams through writing supplements and providing updates to our clients
• Preprinting invoices and being client ready upon completion of repairs
• Delivering repaired vehicles to client and answering any questions about the repair process

ABOUT YOU

• Possess strong written and verbal communication skills 
• 2-5 years of collision industry experience is required to be successful in this role
• 2-5 years of collision and vehicle repair estimating is required to be successful in this role
• Ability to work independently without close supervision and the ability to self-motivate and take initiative
• Flexible and adaptable to change
• Proficient in MS Office
• Customer service focused with strong attention to detail
• Thrive in a fast-paced environment

What We Offer:

• Competitive salary, pension plan and benefits package
• Opportunities for career growth and development
• A supportive and inclusive work environment
• On-site parking

Please apply with a cover letter and resume to cassie.rossen@dilawricollisioncalgary.ca, due to the high volume of applicants only qualified individuals will be contacted.

If you are searching for an opportunity to grow your career while adding value to our team - this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

Dilawri Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.