CIC Aftersales Representative

Looking for a great opportunity to work in Canada’s largest Automotive Group? We want you to join the Dilawri Family today!.

The Dilawri Group of Companies - BC Region is currently looking to fill the position of CIC Sales Representative.

*Note: This position is currently using a Hybrid Remote/In-Person work format*

All successful applicants must possess the following qualities:

• You are a customer service whiz with exceptional customer service skills
• You have the ability to multitask and thrive in a fast-paced work environment
• Organization is your middle name!
• MS Word, MS Excel and Outlook – I can do those in my sleep!
• You can negotiate and have drive to produce results
• You have a friendly, pleasant phone demeanor
• You have a can do, will do, easy going attitude and work well in a team environment
• Previous call center experience is the cherry on top
• Ability to conduct business in English/ Cantonese/ Mandarin is considered an asset
• Post – secondary diploma or degree with a concentration in Business or equivalent experience – tell us about it!

Essential Duties: 

• You will support inbound and outbound calls for multiple Dilawri dealerships
• Book service appointments that maximize each retail service department's available hours to sell
• Follow up on CSI leads ensuring customers are satisfied with their visit
• Successfully achieve daily/weekly/monthly KPI goals as established by the BDC Manager
• Maintaining knowledge of all Service and Parts product offerings
• Ensure mobility needs for all service customers are fulfilled within established guidelines and available resources
• Capture and update customer contact information as per established guidelines
• Respond to all email, voicemail and text messages as required
• Collaborate with team members to support customer demands
• Other duties assigned by BDC Manager

Advantages of the Dilawri Lifestyle 

• First hand mentoring from auto industry leaders
• Innovative, exciting work environment
• Employee discounts on vehicle purchases and leases
• Employee discounts on service and parts
• Career growth opportunities
• Competitive compensation
• Generous benefit package
• Exclusive Dilawri offers
• A true Family culture 

Dilawri Group of Companies is Canada’s largest automotive group with 75 + franchised dealerships representing 35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia and Washington D.C. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.

Go to our website to see more about our company and the many reasons why you will want to work for us!

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!