Assistant Pre-Owned Sales Manager

Dilawri Overview 

 

Join Canada’s Largest Automotive Group 

 

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. 

 

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. 

 

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve. 

 

Discover how you can build your career with Dilawri

 

Position Overview 

 

The Assistant Pre‑Owned Sales Manager at Mercedes-Benz Boundary plays a key leadership role in supporting the dealership’s pre‑owned sales operations. Reporting directly to the Pre‑Owned Sales Manager and General Sales Manager, this position contributes strategically by driving team performance, optimizing inventory management, ensuring an exceptional customer experience, and supporting the achievement of departmental sales targets. The role is also responsible for coaching and developing the sales team while maintaining strong customer relationships throughout the sales process.

 

The expected pay for this position is commission‑based.

 

Primary Duties and Responsibilities 

·       Assist in fostering a team‑oriented environment, promoting collaboration and cooperation throughout the dealership.

·       Lead daily and monthly sales meetings as required.

·       Ensure customers receive an unmatched ownership experience by remaining actively involved in sales inquiries, supporting effective sales practices, and engaging directly with guests early in the sales process.

·       Provide direction and guidance to sales consultants throughout the customer journey.

·       Build and maintain strong customer relationships by resolving customer issues related to dealership, personnel, or product.

·       Conduct management customer callbacks to support maximizing the store’s closing ratio.

·       Assist in coordinating inventory available for sale, including lot and showroom display, vehicle cleanliness, pricing, and presentation.

·       Appraise and evaluate the retail potential of vehicles with strong awareness of local and national resale markets.

·       Support and maintain updates of pre‑owned inventory across public listings (e.g., Auto Trader, Motor Trader).

·       Recruit, train, coach, develop, and motivate the sales team with a focus on meeting individual goals and achieving departmental targets.

·       Perform other duties as required by management.

 

Qualifications Required 

·       Minimum 5 years of experience in an automotive sales role.

·       Minimum 3 years of experience in a management role.

·       Proven leadership skills with the ability to motivate a team and drive results.

·       Strong desire to exceed customer expectations.

·       Excellent judgment and problem‑solving skills.

·       Strong interpersonal, presentation, and relationship‑building skills.

·       Excellent written and verbal communication abilities.

·       Ability to respond effectively to the needs of a diverse client base.

·       Broad product knowledge and experience appraising vehicles of all makes.

·       Intermediate MS Office skills.

·       Valid VSA license.

·       Legally entitled to work in Canada.

 

About Dilawri 

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: 

 

• Discounted employee vehicle purchase program 

• Job-specific coaching & training programs 

• Comprehensive health & dental plans 

• Employee wellness & assistance programs 

• Employee social events 

 

Build your career with a team that is driven by excellence, integrity and innovation.   

 

Discover Dilawri.