Service Advisor
Dilawri Overview
Join Canada’s Largest Automotive Group
If
you are looking to grow your career with an organization driven by excellence,
integrity, and innovation, Dilawri offers an environment where people are
supported and empowered to succeed.
Founded
in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best
Managed Companies. Dilawri operates over 80 franchised
dealerships, representing more than 35 of the world’s most respected
automotive brands across British Columbia, Alberta, Saskatchewan, Ontario,
Quebec, and Washington, DC.
With
a team of more than 4,000 employees, Dilawri fosters a culture rooted in
collaboration, accountability, and continuous learning. Our values of
Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how
we work, how we lead, and how we serve our customers and communities. Through
the Dilawri
Foundation, we are also committed to making a meaningful
impact in the communities we serve.
Discover
how you can build your career with Dilawri
Position Overview
As a Service Advisor with Dilawri, you will serve
as the primary point of contact between customers and the service department,
delivering exceptional customer experiences while ensuring accurate
communication of vehicle service needs. This role requires strong
organizational skills, automotive knowledge, and a commitment to providing
professional, timely, and transparent service throughout the repair process.
Primary Duties and Responsibilities
- Responsible for welcoming customers and gathering the required
information to identify the vehicle repair and maintenance work required.
- Advise customers on maintenance schedules, explain the
importance of maintenance based on manufacturers recommendations, sell
services, understands and applies factory and aftermarket warranties.
Recommends additional services based on vehicle history, time and mileage
and provides the finance office with warranty expiration
information.
- Documents and completes a repair order, verifying customer
information, preferred method of contact, vehicle information and
concerns, accurate detailed price estimate, completes vehicle walk-around,
checks vehicle history for open recalls and campaigns and provides
customer with an expected time frame for completion.
- Obtain pre-authorization costs, parts availability, and payments
- Verifies the scope of warranty coverage prior to the work being done
and ensures appropriate approvals are obtained.
- Monitors the progress of the work and keeps customers informed
regarding the status of their vehicle.
- Review CSI monthly score and day to day performance
- Utilizes CDK and Dealer-FX on all customers pay repair
orders and accurately orders parts.
- Preparation and explanation of the work and charges to the
customer.
- Other duties as assigned by management
Qualifications Required
- Have
a minimum of 2+ years of experience as a Service Advisor in the
Automotive industry.
- Requires clear
written and oral communication and a focus on excellent customer
service.
- Must be able to
interpret customers’ descriptions of their vehicle problems and translate
them into clear instructions for the technicians.
- Excellent
organizational skills and an ability to effectively prioritize
tasks.
- Must be able to
effectively deal with customers’ concerns or complaints.
- Good
understanding of the brand, maintenance, and warranty requirements.
- Must be computer
literate with an ability to use a variety of programs and learn new ones
easily.
- Previous
experience with CDK and/or Dealer-FX is considered an asset
About Dilawri
In addition to working with and learning from a
team of leading professionals in the automotive industry, our benefits
include:
- Discounted employee vehicle purchase program
- Job-specific coaching & training programs
- Comprehensive health & dental plans
- Employee wellness & assistance programs
- Employee social events
Build your career with a team that is driven
by excellence, integrity and innovation.
Discover Dilawri.
