Dispatcher/Tower Operator

Dilawri Overview 

Join Canada’s Largest Automotive Group 

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. 

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. 

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve. 

Discover how you can build your career with Dilawri

Position Overview 

Mercedes-Benz North Vancouver is seeking a Dispatcher to support the efficient operations of our Service Department. Reporting to the Service Manager, the Dispatcher plays a key role in maximizing workshop utilization by prioritizing and assigning work to technicians based on skill level, availability, and workflow requirements. This role supports overall service performance by coordinating technician capacity, ensuring timely completion of repair orders, maintaining communication across the service team, and supporting sublet vendor activity. The Dispatcher contributes strategically to maintaining productivity, safety, and operational excellence within the shop.

The annual salary for this position is $62,811.54.

Primary Duties and Responsibilities 

·         Prioritize and dispatch repair work to technicians in a fair and efficient manner.

·         Maintain awareness of overall shop capacity, efficiency, and productivity.

·         Monitor technician availability and promptly communicate absences or delays to the Shop Foremen, Service Advisors, and Service Management.

·         Support production goals by coordinating internal repair orders and pre‑delivery inspections.

·         Ensure internal work is completed in a timely and organized manner.

·         Identify and communicate opportunities to enhance workshop productivity and efficiency.

·         Manage all sublet vendors performing work for the service department.

·         Report any actions or infractions that may impact shop performance, integrity, or safety to management.

·         Answer incoming calls related to service inquiries and schedule appointments when required.

Qualifications Required 

·         Strong organizational skills with the ability to manage workflow and prioritize tasks.

·         Effective communication skills to support coordination between technicians, advisors, and management.

·         Ability to make fair, balanced, and timely decisions under pressure.

·         Knowledge of service department operations or automotive processes is an asset.

·         Strong problem‑solving mindset with the ability to identify efficiency opportunities.

·         Ability to work collaboratively in a fast‑paced environment.

·         Competence with computer systems and scheduling tools.

·         High level of professionalism and attention to detail.

·         Legally entitled to work in Canada.

About Dilawri 

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: 

• Discounted employee vehicle purchase program 

• Job-specific coaching & training programs 

• Comprehensive health & dental plans 

• Employee wellness & assistance programs 

• Employee social events 

Build your career with a team that is driven by excellence, integrity and innovation.   

Discover Dilawri.