Pre-Owned Sales Manager

Dilawri Overview 

 

Join Canada’s Largest Automotive Group 

 

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. 

 

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. 

 

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve. 

 

Discover how you can build your career with Dilawri

 

Position Overview 

Mercedes-Benz North Vancouver is seeking an experienced and motivated Pre‑Owned Sales Manager to lead the Used Vehicle Department. Reporting to the General Manager, this role oversees used vehicle sales performance, inventory management, staff development, and daily department operations. The Pre‑Owned Sales Manager sets sales objectives, evaluates team performance, supports training initiatives, assists in forecasting and budgeting, and ensures all dealership processes and customer service standards are upheld.

 

The ideal candidate is a strong leader with proven experience in automotive sales management, excellent communication skills, and the ability to drive results through coaching, accountability, and effective inventory control.

Compensation for this position is commission based

 

Primary Duties and Responsibilities 

·         Guide salespeople/sales managers in setting short‑ and long‑term objectives.

·         Set sales and gross profit targets for used vehicle sales staff.

·         Assist the General Manager with planning, budgeting, and forecasting.

·         Maintain accurate used vehicle inventory records and manage stock levels.

·         Prepare sales staff monthly work schedules.

·         Ensure all dealership policies, procedures, and processes are followed.

·         Evaluate sales performance monthly and complete required reviews.

·         Conduct daily or weekly sales training meetings.

·         Develop improvement plans for underperforming sales staff.

·         Hold sales staff accountable to prospecting programs and CRM usage.

·         Recommend dismissal of sales staff when necessary.

·         Coordinate used vehicle operations with Service, Parts, and Business Office.

·         Support new vehicle sales efforts and overall dealership image.

·         Collaborate with other Sales Managers on development programs.

·         Fill in for Used or New Vehicle Managers during absences.

·         Handle customer complaints in accordance with dealership guidelines.

·         Monitor commissions and provide payroll data to Accounting.

·         Serve as liaison with factory representatives.

·         Attend Manager meetings as required.

·         Track floor traffic accurately.

·         Assist salespeople in closing deals and review incoming sales call handling.

·         Ensure used vehicle inventory is secure, presented properly, and delivered correctly.

·         Maintain high product knowledge and ensure manufacturer training is up to date. 

 

Qualifications Required 

·         Proven automotive sales management experience, preferably in used vehicles.

·         Strong leadership and coaching abilities.

·         Excellent communication and interpersonal skills.

·         Strong organizational, planning, and time‑management skills.

·         Ability to evaluate performance and implement development plans.

·         Knowledge of dealership operations, inventory management, and CRM systems.

·         Ability to enforce policies, processes, and performance standards.

·         Strong problem‑solving and decision‑making abilities.

·         Ability to work collaboratively across departments.

·         High level of professionalism, accountability, and customer‑service orientation.

·         Legally entitled to work in Canada.

 

About Dilawri 

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: 

 

• Discounted employee vehicle purchase program 

• Job-specific coaching & training programs 

• Comprehensive health & dental plans 

• Employee wellness & assistance programs 

• Employee social events 

 

Build your career with a team that is driven by excellence, integrity and innovation.   

 

Discover Dilawri.