Service Drive Associate

Dilawri Overview 

 

Join Canada’s Largest Automotive Group 

 

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. 

 

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. 

 

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve. 

 

Discover how you can build your career with Dilawri

 

Position Overview  

Acura of Langley is seeking a Service Drive Associate to join our dynamic sales team. Reporting to the Sales Manager, this role is essential in supporting dealership operations by conducting accurate vehicle appraisals, engaging with customers, and connecting qualified leads to the sales team.

The Service Drive Associate will represent Dilawri’s commitment to exceptional guest experience, product expertise, and a collaborative team culture.

 

This is a Commission Based position. 

 

Primary Duties and Responsibilities 

·         Follow up on all sales leads from various sources to maximize opportunity and support departmental growth.

·         Engage with customers in the service drive to identify potential trade‑in and upgrade opportunities.

·         Conduct accurate vehicle walk‑arounds and appraisals using dealership-approved tools and guidelines.

·         Qualify interested customers and seamlessly assign them to appropriate sales consultants for follow-up and closing.

·         Deliver a superior customer experience by understanding client needs, presenting solutions, and ensuring high satisfaction.

·         Maintain strong product and inventory knowledge for all vehicle models; participate in all ongoing product and appraisal training.

·         Promote new business opportunities through prospecting, customer outreach, and referral networks.

·         Build and maintain rapport with customers to support long-term relationships and dealership loyalty.

·         Demonstrate effective negotiation skills to support successful sales outcomes and maximize trade‑in opportunities.

·         Accurately maintain customer, appraisal, and sales records using computerized systems.

·         Set monthly sales and productivity goals and develop actionable plans to meet or exceed them.

·         Adapt quickly to new sales processes, service-drive flow, and market changes within the automotive industry.

·         Collaborate effectively with both Sales and Service teams to enhance the customer journey and drive department performance.

·         Follow through on all leads—both sales floor and service drive—to ensure timely closing of opportunities.

·         Uphold high levels of professionalism, work ethic, punctuality, and reliability.

 

Qualifications Required 

·         Strong customer service skills with excellent verbal and written communication.

·         Proven ability to negotiate, make sound decisions, and close sales effectively.

·         Ability to build and maintain positive customer relationships.

·         High level of initiative with a self‑starter, outgoing, and positive attitude.

·         Strong organizational and procedural skills; ability to meet deadlines.

·         Quick adaptability to new processes and industry developments.

·         Competent computer skills, including Internet applications and MS Office.

·         Vehicle product knowledge is an asset; manufacturer training is provided.

·         Previous automotive sales experience is an asset.

·         Valid VSA License.

·         Valid British Columbia Driver’s License and a current ICBC Driver’s Abstract.

·         Legally entitled to work in Canada.

 

About Dilawri 

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: 

 

• Discounted employee vehicle purchase program 

• Job-specific coaching & training programs 

• Comprehensive health & dental plans 

• Employee wellness & assistance programs 

• Employee social events 

 

Build your career with a team that is driven by excellence, integrity and innovation.   

 

Discover Dilawri.