Assistant Service Manager
Dilawri Overview
Join Canada’s Largest Automotive Group
If you are looking to grow your career with an organization
driven by excellence, integrity, and innovation, Dilawri offers an environment
where people are supported and empowered to succeed.
Founded in 1985, Dilawri is Canada’s largest automotive
group and one of Canada’s Best Managed Companies. Dilawri operates over 80
franchised dealerships, representing more than 35 of the world’s most
respected automotive brands across British Columbia, Alberta, Saskatchewan,
Ontario, Quebec, and Washington, DC.
With a team of more than 4,000 employees, Dilawri fosters a
culture rooted in collaboration, accountability, and continuous learning. Our
values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back
guide how we work, how we lead, and how we serve our customers and communities.
Through the Dilawri Foundation, we
are also committed to making a meaningful impact in the communities we
serve.
Discover how you can build your career with Dilawri
Position Overview
North Shore Honda is currently looking to fill the position
of Assistant Service Manager. Reporting to the Service Manager, this
role supports the day-to-day operations of the Service Department and
contributes to delivering a consistently high level of customer satisfaction.
The Assistant Service Manager plays an important role in
supporting Service Advisors, assisting with operational oversight, ensuring
service processes are followed, and helping to resolve customer concerns. This
position works closely with customers, technicians, and dealership leadership
to support efficient service operations and a positive service experience.
This is a Commission Based position.
Primary Duties and Responsibilities
·
Assist the Service Manager with the daily
operations of the Service Department
·
Support Service Advisors in managing customer
interactions, appointments, and follow-up communication
·
Assist customers with service reminders,
appointment scheduling, recall notifications, and service visit follow-ups
·
Help ensure high-quality service and repairs are
delivered to customers
·
Handle escalated customer concerns or complaints
in a professional and timely manner
·
Maintain accurate service records and reporting
in accordance with manufacturer and dealership requirements
·
Support adherence to dealership processes,
standards, and operational procedures
·
Work collaboratively with technicians and other
departments to promote efficient workflow
·
Assist with maintaining a clean, organized, and
customer-focused service environment
·
Contribute to continuous improvement efforts
within the Service Department
·
Perform other duties as assigned to support
service operations
Qualifications Required
Experience & Knowledge
· Minimum 5 years of combined experience in an
automotive service environment (e.g., Service Advisor, Technician, Shop
Foreperson, or related role)
General understanding of vehicle mechanics and service operations
Skills & Abilities
·
Strong customer service and interpersonal skills
·
Excellent written and verbal communication
skills
·
Strong organizational skills with attention to
detail
·
Ability to effectively multi-task in a
fast-paced environment
·
Dependable, self-motivated, and able to work
with minimal supervision
·
Effective administrative and time-management
skills
·
Ability to work collaboratively with dealership
teams
·
Legally entitled to work in Canada
About Dilawri
In addition to working with and learning from a team of
leading professionals in the automotive industry, our benefits include:
- Discounted
employee vehicle purchase program
- Job-specific
coaching & training programs
- Comprehensive
health & dental plans
- Employee
wellness & assistance programs
- Employee
social events
Build your career with a team that is driven by
excellence, integrity and innovation.
Discover Dilawri.
