Service Concierge

Join Canada’s Largest Automotive Group 

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve.

Discover how you can build your career with Dilawri.

Dilawri Group is now actively searching for a Service Concierge to join the team at Oakville Honda

The primary function of the Service Concierge is to be administrator for incoming walk in traffic & answering & properly directing inbound dealership calls through to the parts and service department.   

Pay Rate: $19/Hour

Responsibilities: 

• Greet customers upon their arrival at dealership. 
• Answer all incoming calls promptly, and direct call to appropriate individual. 
• Handle general inquiries from callers. 
• Communicate with all callers in a friendly, efficient and professional manner and attempt to minimize the amount of time they are placed on hold. 
• Refer messages to correct party in a timely manner. 
• Perform vehicle walkarounds and inspections.
• Assist service porters with moving vehicles through drive through.
• Collect payment from customers and issue receipts for goods and services. 
• Prepare invoices and record amounts received. 
• Provide cash refunds or issue credit memoranda to customers for returned goods, as authorized by manager. 
• Record/balance totals shown on cash register tapes or computer records; ensure invoice amounts and payment methods correspond; verify cash on hand to float. 
• Handle customer complaints with integrity and confidence and, if necessary, direct customers to Service Advisor or other appropriate individuals. 
• Process invoices. 
• Operate credit card machines; verify balances at end of day and advise manager immediately of any cash shortages. 
• Follow close out procedures and final balancing at end of shift 
• Ensure work area is neat and clean and exhibit an informed, professional approach with all customers. 
• Perform clerical duties such as arranging for couriers, proofreading, and assist other administrative departments as necessary. 
• Attend all department meetings. 
• Follow all company and manufacturer policies, directives and procedures. 
• Perform any other duties as required.

 Qualifications:

• Demonstrated excellent telephone demeanor and ability to accurately record messages and information
• Excellent oral and written communication skills
• Demonstrated pleasant, friendly manner
• Organizational ability and attention to detail
• Ability to take ownership of problems with a positive attitude and bring them to completion
• Ability to remain calm and focused under all circumstances to deliver exceptional service to customers
• Ability to work in a team environment to achieve common goals
• Two (2) years of reception experience, or equivalent
• Dealership experience preferred
• Valid Ontario Driver’s license with 3+ years of driving experience

If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

ABOUT US

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

·        Discounted employee vehicle purchase program

·        Job-specific coaching & training programs

·        Comprehensive health & dental plans

·        Employee wellness & assistance programs

·        Employee social events

Build your career with a team that is driven by excellence, integrity and innovation. 

Discover Dilawri.

Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.