General Manager
Dilawri Overview
Join Canada’s Largest Automotive Group
If you are looking to grow your career with an organization
driven by excellence, integrity, and innovation, Dilawri offers an environment
where people are supported and empowered to succeed.
Founded in 1985, Dilawri is Canada’s largest automotive
group and one of Canada’s Best Managed Companies. Dilawri operates over 80
franchised dealerships, representing more than 35 of the world’s most
respected automotive brands across British Columbia, Alberta, Saskatchewan,
Ontario, Quebec, and Washington, DC.
With a team of more than 4,000 employees, Dilawri fosters a
culture rooted in collaboration, accountability, and continuous learning. Our
values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back
guide how we work, how we lead, and how we serve our customers and communities.
Through the Dilawri Foundation, we
are also committed to making a meaningful impact in the communities we
serve.
Discover how you can build your career with Dilawri
Position Overview
Mercedes-Benz North Vancouver is looking for a General
Manager to lead the dealership with a clear focus on customer experience,
variable performance, and team development.
This is a hands-on leadership role. The successful candidate
will be actively involved in the day-to-day business, driving sales
performance, building a strong appointment culture, and ensuring the team is
aligned, accountable, and focused on results.
This role reports directly to the Director of Operations and
is responsible for the overall performance of the dealership, with a strong
emphasis on Variable Operations.
We are open to developing the right candidate. Previous
General Manager experience is not required, but a strong foundation within an
automotive dealership is essential.
Compensation for this position is commission based.
Primary Duties and Responsibilities
·
Lead the dealership with a variable-driven
mindset, focused on volume, gross, and disciplined inventory management
·
Build, coach, and develop a high-performing team
across sales and supporting departments
·
Drive a strong appointment culture and ensure
consistent execution from lead to delivery
·
Be actively involved in the business — desking
deals, supporting managers, and working with the team on the floor
·
Ensure dealership processes are followed,
reinforced, and continuously improved
·
Create accountability through daily and weekly
performance reviews and structured meetings
·
Maintain a high level of customer focus across
all touchpoints
·
Work closely with department leaders to align
strategy, execution, and results
·
Represent the dealership with professionalism to
customers, staff, and manufacturer partners
Qualifications Required
·
Experience working within an automotive
dealership environment is required (Sales Manager, GSM, General Manager or
similar)
·
Strong understanding of how a dealership
operates, particularly within Variable Operations
·
Proven ability to drive performance, coach
people, and build a team culture
·
Comfortable working in a fast-paced, hands-on
environment
·
Customer-focused, competitive, and
results-driven
·
Willing to learn, adapt, and execute within a
structured approach
·
Strong communication and leadership presence
·
Experience with dealership systems (180, CDK, or
equivalent) is an asset
·
Valid VSA License (or ability to obtain)
·
Legally entitled to work in Canada
About Dilawri
In addition to working with and learning from a team of
leading professionals in the automotive industry, our benefits include:
- Discounted
employee vehicle purchase program
- Job-specific
coaching & training programs
- Comprehensive
health & dental plans
- Employee
wellness & assistance programs
- Employee
social events
Build your career with a team that is driven by
excellence, integrity and innovation.
Discover Dilawri.
