Used Vehicle Sales Consultant
Dilawri Overview
Join Canada’s Largest Automotive Group
If
you are looking to grow your career with an organization driven by excellence,
integrity, and innovation, Dilawri offers an environment where people are
supported and empowered to succeed.
Founded
in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best
Managed Companies. Dilawri operates over 80 franchised
dealerships, representing more than 35 of the world’s most respected
automotive brands across British Columbia, Alberta, Saskatchewan, Ontario,
Quebec, and Washington, DC.
With
a team of more than 4,000 employees, Dilawri fosters a culture rooted in
collaboration, accountability, and continuous learning. Our values of
Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how
we work, how we lead, and how we serve our customers and communities. Through
the Dilawri
Foundation, we are also committed to making a meaningful
impact in the communities we serve.
Discover
how you can build your career with Dilawri
Position Overview
The Used Vehicle Sales Consultant is
responsible for generating vehicle sales and leases while delivering an
exceptional customer experience throughout the entire sales process. Reporting
to the Used Vehicle Sales Manager, this role works closely with customers to
understand their needs, present suitable vehicle options, and guide them from
initial contact through to final delivery. The Used Vehicle Sales Consultant is
accountable for achieving sales and gross profit targets, maintaining accurate
customer records, and building lasting customer relationships through
professional service, product knowledge, and consistent follow-up.
Primary Duties and Responsibilities
- Responsible for the sale or lease of pre-owned vehicles on
standards of gross profit, volume and the satisfaction of customers.
- Responsible for maintaining the customer databases including owner
follow-up, unsold customers and confirmation of delivery dates and times.
- Maintains files for all sold and unsold customers.
- Responsible for vehicle delivery including inspection of the
vehicle.
- Maintain current product knowledge including own brands and
competitive models.
- Understand aftermarket products such as warranties, chemical
applications, finance plans and accessories.
- Attends and actively participates in meeting and training courses.
- Opportunity for advancement within the brand and dealer group based
on performance.
- Compensation negotiable based on previous experience and
qualifications.
Qualifications Required
·
2
Years of related experience in sales is required.
·
Ability
to build and maintain rapport with customers.
·
Willingness
to work hard and achieve deadlines.
·
Punctual
and reliable.
·
Positive
can-do attitude.
·
Strong
work ethic.
·
Well
connected with an ability to market oneself and attract new business
·
Excellent
communication skills, both verbal and written, with the ability to create and
foster relationships with customers on the grounds of integrity,
professionalism and honesty.
·
Excellent
customer service skills. Ability to negotiate, explain and assist customers to
ensure they are placed in the vehicle that matches their needs.
·
Must
be computer literate with the ability to use a variety of programs and learn
other programs easily.
·
Experience
with CDK and One-Eighty is an asset.
·
Internet
Sales Experience is an asset.
·
Must
be a team player.
·
Requires
a valid driver’s license with a clean driver abstract.
About Dilawri
In addition to working with and learning from a
team of leading professionals in the automotive industry, our benefits
include:
- Discounted employee vehicle purchase program
- Job-specific coaching & training programs
- Comprehensive health & dental plans
- Employee wellness & assistance programs
- Employee social events
Build your career with a team that is driven
by excellence, integrity and innovation.
Discover Dilawri.
