F&I Manager

Join Canada’s Largest Automotive Group 

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. 

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. 

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve. 

Discover how you can build your career with Dilawri

Position Overview 

 BMW Royal Oak is actively searching for a Finance and Insurance Manager to join the team at Dilawri Group!

Primary Duties and Responsibilities 

• As an F&I manager you will be operating in conjunction with the sales department
• You must be able to maintain a positive, empathetic, and professional attitude toward customers at all times
• You will function as a key member of the sales team by providing exceptional service to customers as F&I is the last point of contact in the dealership before the customer leaves with their new vehicle
• As an F&I Manager, you will greet customers during the sales process by providing a credit application and asking specific questions about vehicle setup.
• You will explain your role as an ambassador of the manufacturer and major banks in the province
• You must maintain a current knowledge of manufacturer products, rebates, financing, insurance, warranties, leasing and incentive programs
• The F&I Manager presents the customer with a menu on available package options to the customer 100% of the time to ensure that the customer is provided with all package options
• You will obtain waivers or held harmless agreements for products denied by the consumer
• You are also responsible for selling financing, parts and labour agreements, insurance products and other aftermarket protection products to clients
• You will be required to handle and resolve customer complaints in a courteous and professional manner, insuring a positive outcome and maintaining a high level of customer satisfaction
• You will be responsible for follow ups and collection of any rebates and incentive programs
• You will prepare all documentation, contracts, registration, submission, funding, commissioning, etc. related to all transactions and sales/leases of vehicles.
• You will maintain all reports and records as required by the manufacturer, dealership and suppliers
• You will establish and maintain strong and professional relationships with all financial institutions, manufacturer finance centres and third-party vendors.
• You will keep customers and staff updated on the progress of a vehicle delivery and keeping the goal of having delivery occur within 2 days in mind throughout the sales process.

Qualifications Required 

• Posses a valid driver’s license and a clean driving record
• AMVIC certification is considered an asset
• Experience with Dealership Management Systems is considered an asset
• You are committed to offering world class customer service and building lifelong customer relationships with the ability to communicate and listen to customers effectively and consistently, keeping their needs in mind
• You are self-motivated and able to work in a fast pace environment while paying high attention to detail
• You have a growth mindset and are continuously innovating and developing your skills
• You thrive in an environment that supports collaboration and respect
• You are passionate about making a difference
• You are honest, trustworthy and care about providing the best possible customer experience

About Dilawri 

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: 

·         Discounted employee vehicle purchase program 

·         Job-specific coaching & training programs 

·         Comprehensive health & dental plans 

·         Employee wellness & assistance programs 

·         Employee social events 

Build your career with a team that is driven by excellence, integrity and innovation.   

Discover Dilawri.