Collision Repair Advisor

Join Canada’s Largest Automotive Group 

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. 

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. 

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve. 

Discover how you can build your career with Dilawri

Position Overview 

We are looking for a Collision Repair Advisor to join our team at Dilawri Collision Centre Calgary. The successful candidate is someone who is passionate about the automotive industry and eager to contribute to our growing team.

This is a salaried position with set hours, however, there may be additional time required outside of normal operating hours depending on shop production and in order to accommodate client requests.

Primary Duties and Responsibilities 

·         Greeting clients when they arrive and creating a legendary experience

·         Qualifying related damages and unrelated damages

·         Ensuring all repairs follow OEM repair guidelines

·         Performing a walk around with the client to ensure accuracy of the repair

·         Creating damage appraisals covering the extent of repairs needed

·         Having Clear and concise communication between client and production teams

·         Supporting production teams through writing supplements and providing updates to our clients

·         Preprinting invoices and being client ready upon completion of repairs

·         Delivering repaired vehicles to client and answering any questions about the repair process

Qualifications Required 

• Possess strong written and verbal communication skills 
• 2-5 years of collision industry experience is required to be successful in this role
• 2-5 years of collision and vehicle repair estimating is required to be successful in this role
• Ability to work independently without close supervision and the ability to self-motivate and take initiative
• Flexible and adaptable to change
• Proficient in MS Office
• Customer service focused with strong attention to detail
• Thrive in a fast-paced environment

About Dilawri 

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: 

·         Discounted employee vehicle purchase program 

·         Job-specific coaching & training programs 

·         Comprehensive health & dental plans 

·         Employee wellness & assistance programs 

·         Employee social events 

Build your career with a team that is driven by excellence, integrity and innovation.   

Discover Dilawri.