Service Advisor

Join Canada’s Largest Automotive Group 

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve.

Discover how you can build your career with Dilawri.

Dilawri Group is now actively searching for a Service Advisor to join the team at Mississauga Harley-Davidson

As a forward-facing customer focused staff member, you will bring a positive, sales-oriented attitude to work and assist our customers with their routine maintenance and performance upgrades for their beloved H-D bike.

Working closely with the Service team, you will promote our unique Rewards+ program to all clients.

You will schedule pick-ups and drop-offs of customer bikes. You will schedule work for technicians and generate business through phone calls, SMS messaging and email outreach. Customer follow-up after work will also be part of the role. CXI scoring will be a performance metric of this role.

Work schedule is Monday – Friday 9:30am – 5:30pm during the fall-winter-early spring seasons. The summer riding season schedule will include alternating Saturdays.

Experience in Motorcycle or Automotive parts and / or Service is an asset, but if you bring the will we will educate you on the skills needed to accel in the role.

Pay Rate: $24-$26/Hour

Responsibilities:

• Tower operate all work 
• Provide front-line customer service and sales for the Service Department
• Greeting customers on the phone or in the Dealership
• Handle internal sales to service processes - communicating with all techs
• Providing repair recommendations
• Explaining the nature of repairs
• Advising customers how to look after their vehicles
• Scheduling appointments
• Scheduling transportation
• Warranty administration
• Selling labour
• Providing an extraordinary experience for all customers

Qualifications:

• Auto/Motorcycle advisor experience required
• H-D exposure and lifestyle a considerable asset 
• Experience as an automotive or powersports advisor, but not mandatory
• Dealer VU experience preferred but not mandatory
• An aptitude for customer relations/service
• Strong communication skills
• Ability to sell required maintenance
• Ability to work as a part of a TEAM
• Ability to work in a fast-paced environment
• M license preferred but not mandatory

If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

ABOUT US

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

·        Discounted employee vehicle purchase program

·        Job-specific coaching & training programs

·        Comprehensive health & dental plans

·        Employee wellness & assistance programs

·        Employee social events

Build your career with a team that is driven by excellence, integrity and innovation. 

Discover Dilawri.