Parts Advisor
Dilawri Overview
Join Canada’s Largest Automotive Group
If you are looking to grow your career with an organization
driven by excellence, integrity, and innovation, Dilawri offers an environment
where people are supported and empowered to succeed.
Founded in 1985, Dilawri is Canada’s largest automotive
group and one of Canada’s Best Managed Companies. Dilawri operates over 80
franchised dealerships, representing more than 35 of the world’s most
respected automotive brands across British Columbia, Alberta, Saskatchewan,
Ontario, Quebec, and Washington, DC.
With a team of more than 4,000 employees, Dilawri fosters a
culture rooted in collaboration, accountability, and continuous learning. Our
values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back
guide how we work, how we lead, and how we serve our customers and communities.
Through the Dilawri Foundation, we
are also committed to making a meaningful impact in the communities we
serve.
Discover how you can build your career with Dilawri
Position Overview
Mercedes-Benz Vancouver is seeking a Parts Advisor to join
our team, reporting directly to the Parts Manager. The Parts Advisor plays a
critical role in supporting dealership operations by providing exceptional
service to both internal technicians and external customers through the
accurate sourcing, selling, and distribution of automotive parts and
accessories. This position contributes to the overall success of the Parts
Department by maintaining inventory accuracy, supporting efficient service operations,
and ensuring customers receive timely and professional assistance. The
successful candidate will demonstrate strong product knowledge, attention to
detail, and a commitment to delivering an outstanding customer experience in a
fast-paced dealership environment
The expected annual salary for this position is
$60,000.00-$68,000.00.
Primary Duties and Responsibilities
- Provide
prompt, courteous, and professional service to retail, wholesale, and
internal customers
- Assist
technicians and customers in identifying and sourcing the correct
replacement parts and accessories
- Utilize
manufacturer catalogs, electronic parts systems, and other resources to
accurately identify parts requirements
- Process
parts sales transactions, including preparing invoices, sales orders, and
related documentation
- Receive
and manage telephone, email, and in-person parts inquiries and orders
- Monitor
inventory levels and assist with inventory control, stock replenishment,
and cycle counts
- Order
parts from suppliers and manufacturers while tracking backorders and
delivery status
- Receive,
inspect, and verify incoming shipments for accuracy and completeness
- Process
returns, warranty parts, exchanges, and credits in accordance with company
and manufacturer policies
- Recommend
alternative parts or solutions when requested items are unavailable
- Promote
and sell parts, accessories, and related products to maximize customer
satisfaction and departmental performance
- Maintain
accurate records of inventory transactions and customer orders
- Collaborate
closely with Service, Sales, and other dealership departments to ensure
operational efficiency
- Maintain
a clean, organized, and safe parts department environment
- Stay
current on product knowledge, manufacturer updates, and dealership
procedures
- Perform
other related duties as assigned by management
Qualifications Required
- High
school diploma or equivalent required
- Minimum
5 years of experience in an automotive parts department required
- Experience
with dealership parts operations and inventory management considered an
asset
- Knowledge
of automotive systems, components, and replacement parts required
- Experience
using electronic parts catalogs and dealership management systems
preferred
Skills & Competencies
- Strong
customer service and relationship-building skills
- Excellent
verbal and written communication abilities
- Ability
to accurately identify, source, and recommend automotive parts
- Strong
organizational skills with a high level of attention to detail
- Ability
to prioritize tasks and manage multiple responsibilities in a fast-paced
environment
- Proficiency
with computerized inventory, parts catalog, and dealership management
systems
- Strong
problem-solving and decision-making abilities
- Ability
to work independently and collaboratively within a team environment
- Professional,
dependable, and customer-focused attitude
- Legally
entitled to work in Canada
About Dilawri
In addition to working with and learning from a team of
leading professionals in the automotive industry, our benefits include:
- Discounted
employee vehicle purchase program
- Job-specific
coaching & training programs
- Comprehensive
health & dental plans
- Employee
wellness & assistance programs
- Employee
social events
Build your career with a team that is driven by excellence, integrity and innovation.
Discover Dilawri.
