Genesis Experience Manager

Join Canada’s Largest Automotive Group

 

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. 

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. 

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve. 

Discover how you can build your career with Dilawri

Position Overview 

Elevate the Genesis Experience

At Genesis, luxury is about more than the vehicle. It’s about creating an exceptional, personalized experience at every interaction.

We are looking for a Genesis Experience Manager to join our team! This is a unique opportunity for a polished, energetic and customer-focused individual who understands that exceptional hospitality, attention to detail and relationship building are at the heart of a luxury automotive experience.  

Primary Duties and Responsibilities 

As the Genesis Experience Manager, you will be responsible for creating a seamless and memorable experience for every Genesis guest.

·       Welcome every guest with a warm, professional and personalized experience.

·       Serve as the primary point of contact for Genesis guests throughout their dealership experience.

·       Coordinate and oversee the Genesis guest journey, from initial arrival through vehicle delivery and ownership.

·       Schedule and coordinate vehicle demonstrations, test drives and product experiences.

·       Conduct or coordinate personalized vehicle orientations and delivery experiences.

·       Follow up with guests after delivery to ensure satisfaction and strengthen the relationship.

·       Maintain regular communication with Genesis owners and prospective customers.

·       Coordinate owner events, product launches, VIP experiences and dealership hospitality initiatives.

·       Work closely with Sales, Service and Parts to ensure a consistent luxury experience across the dealership.

·       Identify opportunities to exceed guest expectations and create memorable moments.

·       Maintain a high standard of presentation throughout the Genesis showroom and guest areas.

·       Assist with CRM follow-up and ensure customer interactions and follow-up activities are properly documented.

·       Monitor customer feedback and identify opportunities to improve the Genesis experience.

·       Help develop and maintain a strong Genesis owner community in Regina and surrounding markets. 

Qualifications Required 

 The ideal candidate is someone who naturally understands hospitality and luxury service

·       Sales Manager and/or Finance experience is considered an asset.

·       Exceptional interpersonal and communication skills.

·       A polished, professional and engaging personality.

·       A genuine passion for delivering outstanding customer experiences.

·       Strong organizational skills and attention to detail.

·       The ability to build meaningful relationships with customers.

·       Confidence interacting with high-value clients and VIP guests.

·       A proactive, solutions-oriented approach.

·       Strong follow-through and accountability.

·       Experience in luxury retail, hospitality, automotive, hotels, restaurants or another high-touch customer service environment is an asset.

·       Automotive experience is helpful but not required. 

What Success Looks Like

The successful Genesis Experience Manager will help us create a dealership experience where customers say:

“That was different.”

Success will be measured through:

·       Genesis customer satisfaction and experience scores

·       Customer retention and repeat business

·       Owner engagement

·       Follow-up completion

·       Test-drive and appointment experiences

·       Delivery experience scores

·       Customer referrals and reviews

·       Genesis event participation

·       Overall guest experience

About Dilawri 

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: 

 

·       Discounted employee vehicle purchase program 

·       Job-specific coaching & training programs 

·       Comprehensive health & dental plans 

·       Employee wellness & assistance programs 

·       Employee social events 

 

Build your career with a team that is driven by excellence, integrity and innovation.   

 

Discover Dilawri.