Warranty Administrator

Dilawri Overview 

Join Canada’s Largest Automotive Group 

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. 

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. 

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve. 

Discover how you can build your career with Dilawri

Position Overview 

The Dilawri Group of Companies is currently seeking a Warranty Administrator to join our team and support all warranty-related activities with the luxury vehicle manufacturer, Audi.

This position offers flexible working hours with hybrid on-site/remote capability, to be determined by management and subject to the needs of the business.

The expected annual salary for this position is $60,000.00 - $75,000.00. 

Primary Duties and Responsibilities 

·      Warranty claim assessment, coding, invoicing, correction, and timely submission.

·      Adherence to manufacturer's warranty latest policies and ensuring compliance to them.

·      Training all relevant staff on warranty procedures within their position.

·      Reviewing warranty credits and posting them to accounting.

·      Assisting with payment discrepancy analysis using the warranty schedule and reporting to management.

·      Communicating payment discrepancies, logging warranty deficiencies from staff and reporting to management on a weekly basis.

·      Communicating short-payments with management and appealing them where justified within the allowed time frame.

·      Ensuring that warranty return parts are properly tagged, shelved, and secured in the warranty returns room, returned on time and scrapped in a timely manner.

·      Attending any training courses that are job-related by direction of the manufacturer or management.

     ·       Ensuring that the maximum amount of warranty is processed, claimed and work orders closed weekly and by every month-end.

Qualifications Required 

Education & Experience

• Post-secondary diploma or degree in any discipline, or equivalent combination of education and experience
• Minimum of two (2) years of warranty administration experience, preferably within an automotive dealership environment

Skills & Abilities

• Basic knowledge of vehicle mechanics or the ability to quickly understand automotive systems and components
• Strong organizational and prioritization skills with the ability to manage multiple tasks simultaneously
• Exceptional attention to detail and accuracy in data entry and documentation
• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to build positive working relationships across departments
• Customer-focused mindset with a desire to exceed expectations
• Proficient with dealership management systems and standard office software (e.g., Microsoft Office)

Additional Requirement

• Legally entitled to work in Canada

About Dilawri 

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: 

• Discounted employee vehicle purchase program 

• Job-specific coaching & training programs 

• Comprehensive health & dental plans 

• Employee wellness & assistance programs 

• Employee social events 

Build your career with a team that is driven by excellence, integrity and innovation.   

Discover Dilawri.